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Floating Support

Imagine have been providing support services to adults in Merseyside since 1970.  Our history of joint working with Health and Social Services, Housing Associations and other agencies spans more than 25 years.  We are constantly seeking new ways to improve the quality of life for people living in housing associations properties.  In December 1996 we started providing Floating Support to tenants living in Liverpool Housing Action trust properties, who were at risk of losing tenancies due to coping difficulties.

WHAT IS FLOATING SUPPORT?

Floating Support provides a diverse and flexible advice/ support to tenants living in their own homes, to ensure that individuals can successfully maintain current and future accommodation.

The name “Floating Support” refers to the fact that when support is no longer required by the tenant the resources can be transferred to another tenant.

This service is free of charge to people living in Liverpool, Halton and Wirral

WHO CAN ACCESS SUPPORT?

  • Any tenant who:
  • Needs support to claim Welfare Benefits
  • Needs extra support such as social support or practical support to maintain their tenancy.
  • Feels isolated.
  • Is at risk of facing eviction due to issues relating to their tenancy agreement – issues such as rent arrears, nuisance, maintenance.
  • Has coping/mental health difficulties.
  • Has difficulty coping due to alcohol or drug problems.

WHAT SUPPORT IS PROVIDED?

  • Getting your gas, electric and water switched on.
  • Sorting out rent and other bills.
  • Managing your money and getting your benefits.
  • Looking after your home, keeping it secure and insuring your things.
  • Being a good neighbour and tenant.
  • Looking for jobs and education.
  • Getting the best out of local leisure and your free time.
  • Talking about problems.
  • Getting expert help for things like alcohol, drugs and debts.
  • Putting you in touch with specialist in mental health and other specialist services.
  • Contacting Social Services and other agencies you might need.
  • Managing any identified risks to yourself or others.
  • Both male and female support workers available.

SERVICE USER FEEDBACK

“They helped me to see that my life had not ended with the death of my partner.”

 “xxxxxx was excellent in making me feel that my feelings/fears did matter.”

 

“She listened to me and kept any promises she made which helped me to trust her, especially considering the amount of broken promises I had received from other people/organisations.”

 

“Its good to know someone actually does care.”
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